Terms of use

This merchant agrees not to allow any transaction that is illegal, or is it considered by credit card brands or the acquiring bank, that may or may have the potential to harm the good will of them or to negatively influence them . The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all applicable laws to the buyer, issuing bank, merchant, cardholder, or cards.

In addition, the following activities are also explicitly prohibited: "Sale of alcoholic beverages to children under 18."

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

In the Iberian Peninsula, orders usually take 2 to 3 business days to be delivered. Shipments to the Balearic usually take 3 to 4 days while shipments to the Canary Islands will be delivered between 8 and 12 days.

The time starts counting from 9 am the next business day after confirmation of the order.

WHAT HAPPENS IF A BOTTLE IS BROKEN?

If something is broken during transport, Caves Felix Massana Rafols will make all required to recover all products of your order and make a complete reissue of all products in your order.

If you detect any order when you receive the cash wet or suspect a bottle may have broken, do not accept the order, and contact us to manage the incident.

HOW MUCH COST A SHIPPING?

The shipping cost is based on the number of bottles containing your order and the destination to which has been sent.

WHAT DOES INCLUDE THE PRICE OF THE TRANSPORT?

The rates include the transport of the products requested, your packing boxes and VAT.

CAN I SPECIFY DAYPART IN THAT WILL DELIVER MY ORDER?

You can’t as a general rule. The conditions are contracted for a service standard (non-urgent), economic, with delivery during the day from Monday to Friday without notice.

While most agencies adapt to a delivery only in the morning or afternoon only, this is not always possible and the agency is not required to meet such requests. We recommend indicating a direction in which there is always someone during the day to take delivery at the first attempt.

Anyway, if you want to give some indication additional transport company you can call +34 93 899 41 65 and we will do everything in our hands to help you.

WHAT IF I AM NOT AT HOME AT THE TIME OF DELIVERY?

If the carrier does not find anyone at the time of delivery, he will leave a notice to call whenever possible to arrange the time to make the delivery.

HOW DO I MAKE A RETURN?

If you want to return a product, you can call +34 93 899 41 65 to arrange return conditions. The return postage will be paid by you. Caves Felix Massana Rafols reserves the right to not to proceed with the refund if the products supplied are not in good condition.

Refunds will always be made by bank transfer to the customer.

HOW CAN I PAY MY ORDER?

You can pay by credit card or debit card.

IS IT SAFE TO BUY AT CAVES FÈLIX MASSANA RÀFOLS?

Yes, Caves Felix Massana Ràfols uses one of the most popular e-commerce platforms to ensure that your personal information and credit card will be totally safe. Also ensures total protection to buyers because we do not have access to your bank details.

CAN I RECEIVE MY ORDER TO BALEARIC OR CANARY ISLANDS?

Yes.

CAN I RECEIVE AN ORDER OUT OF SPAIN?

Yes. Shipments to Andorra and the Netherlands are also available.